Frequently Asked Questions

Have a question about Our Sensory Creations, our products, ordering, or sensory play? You’re in the right place! Below you’ll find answers to some of our most common questions.

If you don’t see what you’re looking for, please reach out through our Contact Us page. We’re happy to help!

About Our Sensory Creations

What is Our Sensory Creations?

Our Sensory Creations is a sensory-focused small business created to make finding engaging sensory products a little easier for families.

Our journey began with one child and a need for play that felt just right. Inspired by our founder’s daughter and her unique sensory needs, we began creating colorful, hands-on products that encourage exploration, creativity, imagination, and joyful play.

As we grow, we’re expanding beyond our own creations to offer a thoughtfully selected collection of sensory products, toys, tools, and accessories for a variety of sensory preferences and play styles.

What types of products do you offer?

Our collection is always growing! Depending on current availability, you may find:

Sensory bin fillers
Sensory sand
Slime
Sensory dough
Sensory bottles
Paint-your-own art kits
Sensory play tools and accessories
Fidgets and sensory toys
Calming and comfort products
Seasonal and themed sensory collections
Subscription and curated sensory boxes
Other carefully selected sensory products

Some products are created by Our Sensory Creations, while others may be sourced from brands and suppliers we have selected for our shop.

Are all of your products handmade?

No. Many of our original Our Sensory Creations products are handmade or hand-assembled in small batches by us, while other products are sourced from outside brands or suppliers.

We want to offer families more sensory choices in one convenient place, so our collection will continue to include both Our Sensory Creations originals and thoughtfully selected products from other companies.

Product listings will provide information about the individual item whenever applicable.

How do you choose the sensory products you carry?

We look for products that complement our mission and bring something valuable to sensory play.

That may include different textures, movements, sounds, visual experiences, hands-on activities, calming experiences, creative opportunities, or simply products that are fun and engaging to explore.

Our goal is to continue building a collection that offers families more options for different sensory preferences, interests, ages, and play styles.

Are products from other brands made by Our Sensory Creations?

No. Products identified as being from another brand or manufacturer are sourced for resale and are not manufactured by Our Sensory Creations.

Applicable brand or manufacturer information will be provided on the product listing, packaging, or both.

Will you continue adding new sensory products?

Absolutely! Our Sensory Creations is growing, and we plan to continue expanding our product selection.

This includes developing new Our Sensory Creations products as well as finding additional sensory toys, tools, accessories, and products that complement our existing collection.

Choosing Sensory Products

What ages are your products for?

Age recommendations vary by product. Please review the individual product listing and packaging for specific age recommendations and safety information.

Some products contain small parts and may present a choking hazard. Products marked for ages 3+ should not be given to children under 3 years old.

Adult supervision is recommended during sensory play.

Does my child need to have sensory needs to use your products?

Not at all!

Sensory play can be enjoyed by children and adults with many different interests, abilities, and play styles. A person does not need to have identified sensory needs or a diagnosis to enjoy sensory activities.

Our products are intended to make hands-on, creative, exploratory play fun and accessible to more families.

How do I know which sensory product is right for my child?

Every child experiences sensory input differently. Some children may love certain textures, movements, sounds, or sensations while others may prefer to avoid them.

Whenever possible, our product descriptions will explain important sensory characteristics to help you decide whether an item may be a good fit.

Consider your child’s age, developmental level, interests, sensory preferences, and ability to safely use the product when making your selection.

Are your products therapeutic products?

Our products are intended for sensory, recreational, creative, and educational play unless specifically stated otherwise.

They are not intended to diagnose, treat, cure, or prevent a medical or developmental condition and should not replace recommendations from your child’s physician, occupational therapist, or other qualified professional.

Product Safety

Are your sensory products safe?

We take product safety seriously and provide age recommendations, warnings, ingredients, and other safety information when applicable.

Because our collection includes both products created by Our Sensory Creations and products made by other manufacturers, specific materials, warnings, instructions, and recommendations may vary.

Always review the individual product listing and product packaging before use.

Do your products contain small parts?

Some do.

Sensory bin fillers, charms, art supplies, accessories, and certain sensory toys may contain small parts that can present a choking hazard.

Always check the individual product's age recommendation and warning information and supervise children appropriately.

Are your sensory products edible?

No. Unless a product is specifically identified as food, products sold by Our Sensory Creations are not intended for consumption.

Some handmade sensory materials may contain ingredients that are also commonly used in food, but that does not make the finished sensory product edible.

Keep sensory materials away from the mouth, eyes, and other sensitive areas.

What if my child has allergies or sensitivities?

Please review the ingredients, materials, and product information before purchasing or using an item.

Our collection may contain a variety of materials, ingredients, fragrances, colors, or other components depending on the product.

If your child has a known allergy or sensitivity and you have questions about a particular product, please contact us before purchasing.

Are your products scented?

Some products may be scented while others are unscented.

When fragrance is an important feature of a product, we’ll do our best to identify it in the product description so you can choose based on your family’s preferences.

Handmade Products

Why might my handmade product look slightly different from the picture?

Many Our Sensory Creations originals are handmade or hand-assembled in small batches.

Because of this, colors, patterns, textures, decorative pieces, and exact assortments may vary slightly from the product photos.

These small variations are a normal part of handmade products and make each creation a little unique.

How should sensory products be stored?

Storage instructions vary by product.

In general, slime, sensory dough, and similar products should be kept securely closed in their original airtight containers when they are not being used.

Store sensory products in a cool, dry location away from excessive heat and direct sunlight unless the product instructions say otherwise.

How long do slime and sensory dough last?

The lifespan of handmade sensory materials depends on how frequently they are used, how they are handled, environmental conditions, and how they are stored.

Using clean hands during play and returning the product to its airtight container immediately afterward can help extend its usable life.

What should I do if my slime becomes sticky?

Temperature, humidity, frequent play, and storage conditions can change slime's texture over time.

If your slime includes activator or activator instructions, follow those directions carefully. Use only a small amount at a time because adding too much activator can make slime stiff.

Ordering & Customization

Can I choose my colors or theme?

Many of our handmade products offer color, theme, or variation choices.

Available options will be shown on the individual product page. Some products may also offer a surprise option where we choose something fun for you!

Do you accept custom orders?

We may be able to accommodate custom colors, themes, sensory mixes, party favors, classroom sets, or other special requests depending on product availability and production time.

Please contact us before placing an order to discuss what you have in mind.

Do you offer party favors or bulk orders?

Yes! Bulk and special-event orders may be available for birthdays, classrooms, celebrations, organizations, community events, and other occasions.

Contact us with the product you're interested in, approximate quantity, preferred theme or colors, and the date you need your order.

Do you offer wholesale?

Wholesale opportunities may be available for boutiques, children's stores, gift shops, therapy practices, educational businesses, and other retailers.

Please contact us for current wholesale availability, ordering requirements, and additional information.

Shipping & Orders

Where do you ship?

Our current shipping destinations and available shipping methods will be displayed during checkout.

As Our Sensory Creations grows, additional shipping options and destinations may become available.

How long does it take to process an order?

Processing times vary depending on the products ordered.

Handmade and made-to-order products may require additional preparation time, while some ready-to-ship products may ship sooner.

Current processing estimates will be provided on the applicable product listing or during checkout whenever possible.

Please remember that processing time is separate from the shipping carrier's delivery time.

How can I track my order?

When tracking is available, tracking information will be provided after your order has been prepared and shipped.

Please allow time for the shipping carrier to scan your package and begin displaying tracking updates.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible.

Include your order number and clear photos of the damaged item, packaging, and shipping box or mailer when applicable. This information helps us review what happened and determine the appropriate next step.

What if an item is missing from my order?

Please contact us with your order number and information about the missing item so we can review your order and assist you.

What if I entered the wrong shipping address?

If your order has not yet shipped, we may be able to update the address. Once an order has been transferred to the shipping carrier, we cannot guarantee that the shipping address can be changed or the package redirected.

Returns & Exchanges

Do you accept returns or exchanges?

Return and exchange eligibility may vary depending on the type of product purchased.

Because some products are handmade, personalized, opened sensory materials, or otherwise not suitable for resale after use, certain items may not be eligible for return.

Please review our current Return & Refund Policy for complete information before purchasing.

Can opened slime, dough, sand, or sensory materials be returned?

For hygiene and product-integrity reasons, opened or used sensory materials generally cannot be returned unless there is a qualifying issue with the order.

Please refer to our Return & Refund Policy for current terms and contact us if there is a problem with your purchase.

Subscription Boxes

Do you offer sensory subscription boxes?

Yes! Our subscription options are designed to bring new sensory experiences and creative fun right to your door.

Subscription contents may include a combination of sensory materials, activities, accessories, themed items, surprises, or other products depending on the subscription selected.

Visit our subscription page for current options, pricing, and details.

Will every subscription box contain the same products?

Contents may vary depending on the subscription, month, theme, product availability, and selected options.

Part of the fun is discovering something new!

Can I give a sensory subscription as a gift?

Absolutely! Sensory subscriptions can make fun birthday, holiday, or just-because gifts.

Please check the individual subscription listing for current gifting options and available subscription lengths.

Local Shopping & Events

Can I shop with you in person?

Yes! Our Sensory Creations participates in markets, vendor events, festivals, and other community events.

Our in-person inventory may vary from event to event, so following us on social media is a great way to see where we’ll be and what we may be bringing.

Where is Our Sensory Creations located?

Our Sensory Creations LLC is based in the Round Rock, Texas area and serves customers through our online shop as well as select in-person events.

Do you have a retail store?

Our business is growing! Please check our website and social media for the latest information about local shopping opportunities, pop-ups, markets, and future ways to shop with us in person.

Still Have Questions?

We’re happy to help!

Use our Contact Us page to send us a message.

You can also connect with Our Sensory Creations on:

Facebook: @oursensorycreations
Instagram: @oursensorycreations
Website: oursensorycreations.com

Thank you for supporting Our Sensory Creations and being part of our growing sensory community. Our goal is to make discovering products for creative, hands-on, and sensory play a little easier—and a lot more fun.