Terms of service

Terms of Service

Last Updated: August 23, 2026

Welcome to Our Sensory Creations. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Our Sensory Creations.

By visiting our website, creating an account, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before using our website or purchasing our products.

1. General Terms

By using this website, you confirm that you are legally able to enter into these Terms or that you are using the website with the permission and supervision of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, limit quantities, or discontinue products when reasonably necessary, including in cases of suspected fraud, pricing errors, product availability issues, or violations of these Terms.

2. Products

Our Sensory Creations offers handmade sensory products, activity products, kits, accessories, and products sourced from third-party manufacturers or suppliers.

Because many of our products are handmade, slight variations may occur in color, texture, scent, appearance, size, decoration, or other characteristics. These variations are normal and do not necessarily indicate a defect.

We make reasonable efforts to display product colors and images accurately. However, colors may appear differently depending on your screen or device.

Product availability is subject to change without notice.

3. Sensory Product Safety

Our sensory products are intended for recreational and sensory play and should be used according to the instructions and age recommendations provided with each product.

Unless specifically stated otherwise:

Products are not edible and should not be consumed.
Adult supervision is recommended, particularly for younger children.
Products containing small pieces, charms, accessories, or loose materials may present a choking hazard.
Customers should review product descriptions, ingredients, warnings, and age recommendations before use.
Products should be discontinued immediately if irritation or an unexpected reaction occurs.

Parents, guardians, caregivers, and purchasers are responsible for determining whether a product is appropriate for the individual using it and for providing appropriate supervision.

4. Allergies & Sensitivities

Some products may contain or come into contact with common household, craft, cosmetic, or food-derived ingredients.

Ingredient information is provided when applicable so customers can make informed purchasing decisions.

If you or the intended user has known allergies or sensitivities, please review the product information carefully before purchasing or using a product.

5. Product Information & Pricing

We make reasonable efforts to ensure that product descriptions, prices, photographs, promotions, and other information on our website are accurate.

Occasionally, information may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct errors and update information.

If an error materially affects an order you have already placed, we may contact you regarding available options, including cancellation and refund when appropriate.

Prices and promotions may change without notice.

6. Orders & Payment

By submitting an order, you agree to provide accurate and complete billing, shipping, and contact information.

Submitting an order does not guarantee acceptance. We may cancel or limit an order for legitimate business reasons, including suspected fraud, inventory errors, payment problems, or incorrect pricing.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

7. Shipping & Delivery

Shipping and processing estimates are provided as estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us promptly if there is an issue with your delivery so we can determine what assistance may be available.

8. Returns & Refunds

Returns, refunds, damaged items, and eligible cancellations are governed by our Return & Refund Policy, which is incorporated into these Terms.

Due to hygiene, safety, and quality-control considerations, certain opened or used sensory products may not be eligible for return.

Nothing in these Terms is intended to eliminate consumer rights that cannot legally be waived.

9. Subscription Products

Certain products may be available as recurring subscriptions.

When purchasing a subscription, you authorize recurring charges according to the price and billing frequency displayed at checkout.

Subscription pricing, billing frequency, renewal information, cancellation procedures, and other applicable terms will be presented when you purchase the subscription.

Customers are responsible for canceling subscriptions before the applicable renewal deadline if they do not want the next order processed.

Additional subscription terms displayed at checkout or in our Subscription Policy are incorporated into these Terms.

10. Promotions & Discount Codes

Discount codes and promotions may be subject to additional restrictions, expiration dates, minimum purchase requirements, or product exclusions.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to cancel or correct promotions that were published or applied in error, subject to applicable law.

11. Resale & Third-Party Products

Our Sensory Creations may sell products manufactured, supplied, or distributed by third parties.

Third-party products may include their own instructions, warranties, warnings, age recommendations, or manufacturer policies. Customers should follow all instructions and safety information supplied with those products.

References to third-party products do not imply that Our Sensory Creations manufactured those products.

12. Intellectual Property

Unless otherwise stated, the Our Sensory Creations name, branding, original product photographs, graphics, written content, designs, and other original website materials are owned by or licensed to Our Sensory Creations.

You may not reproduce, distribute, sell, modify, or commercially exploit our original content without prior written permission, except where permitted by law.

13. Reviews & User Content

If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that you have the right to submit that content.

You agree not to submit unlawful, abusive, misleading, infringing, or malicious content.

Where you give us permission to use submitted content for promotional purposes, that permission will be governed by the terms associated with that submission or permission.

14. Prohibited Uses

You may not use our website:

For unlawful purposes
To violate applicable laws or regulations
To infringe upon intellectual property rights
To submit false or misleading information
To transmit malicious software or harmful code
To interfere with the security or operation of the website
To attempt fraudulent transactions

We may restrict access to the website when reasonably necessary to protect our customers, business, or systems.

15. Disclaimer

Our products are sold for the purposes described in their respective product listings.

Sensory products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

Statements regarding calming, sensory, creative, educational, or play experiences describe the intended use or general characteristics of products and should not be interpreted as medical advice or guaranteed results.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Our Sensory Creations will not be responsible for indirect, incidental, special, or consequential damages resulting from the use or misuse of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. Third-Party Services

Our website may use or provide access to third-party services, payment processors, shipping carriers, applications, or websites.

Your use of third-party services may also be governed by the terms and privacy policies of those providers.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and handled.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will be posted on our website with an updated effective date.

20. Governing Law

These Terms are governed by applicable laws of the State of Texas and the United States, without limiting any consumer protections that may apply based on a customer's location.

21. Contact Information

Questions regarding these Terms may be directed to:

Our Sensory Creations
Website: oursensorycreations.com
Email: Stephanie@oursensorycreations.com