Purchase Options Cancellation Policy

Last Updated: August 23, 2026

This Purchase Options Cancellation Policy applies to subscription products, recurring orders, and other purchase options offered by Our Sensory Creations.

Subscription Cancellations

You may cancel your subscription at any time to prevent future recurring orders.

To avoid being charged for your next scheduled order, cancellation must be completed before the next renewal or billing date shown in your subscription account.

Once a recurring payment has been processed and preparation of your order has begun, that order may not be eligible for cancellation or refund.

Canceling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed.

How to Cancel

If customer subscription management is available through your account, you may cancel your subscription using the subscription management link provided with your order or account.

You may also contact Our Sensory Creations for assistance.

Please include:

• Your name
• Email address used to place the order
• Order or subscription number, if available

Cancellation is effective once successfully completed or confirmed by us.

Skipping or Changing an Order

If your subscription allows skipping, pausing, changing products, or modifying the delivery schedule, those options will be displayed in your subscription management portal.

Any changes must be completed before the next scheduled billing date to apply to the upcoming order.

Availability of these options may vary depending on the subscription purchased.

Subscription Renewals

Subscriptions automatically renew according to the frequency selected at checkout unless canceled.

By purchasing a subscription, you authorize the payment method provided at checkout to be charged for recurring orders according to the subscription terms presented at the time of purchase.

Applicable shipping charges and taxes may also be charged with each recurring order.

Failed Payments

If a recurring payment cannot be processed, we or our payment provider may attempt to process the payment again.

Your subscription order may be delayed until payment is successfully completed.

Orders Already in Production

Many Our Sensory Creations products are handmade, assembled, customized, or prepared specifically for an order.

Once a subscription order has been billed and entered production or fulfillment, it may not be possible to cancel that individual shipment.

Please contact us as quickly as possible if you believe an order was processed in error.

Returns & Refunds

Canceling a subscription does not automatically qualify previously processed or delivered orders for a refund.

Returns and refunds are subject to our Return & Refund Policy.

Due to hygiene and safety considerations, opened or used sensory products may not be eligible for return.

Changes to Subscription Products

Since some subscription boxes contain rotating, seasonal, or surprise products, individual contents may vary from month to month.

If a particular product becomes unavailable, we may substitute an item of similar type or value when appropriate.

Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date.

Changes will not limit cancellation or consumer rights that cannot legally be waived.

Contact Us

Questions about your subscription or cancellation can be directed to:

Our Sensory Creations
Website: oursensorycreations.com
Email: Stephanie@oursensorycreations.com 

Please include your order or subscription number when contacting us so we can assist you as quickly as possible.