Return & Refund Policy

At Our Sensory Creations, we want you to feel confident when shopping with us. Because many of our products are handmade and intended for hands-on sensory play, certain items cannot be returned once opened or used.

Returns

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return, the item must be:

• Unused and unopened
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Please contact us before returning an item. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Sensory Products & Final Sale Items

For hygiene, safety, and quality-control reasons, opened or used sensory products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

• Sensory slime
• Sensory dough
• Sensory sand
• Sensory rice, chickpeas, pasta, and other sensory bin fillers
• Sensory bottles
• Opened sensory kits or activity kits
• Other products that have been opened, used, or removed from sealed packaging

Custom, personalized, made-to-order, clearance, and final-sale products are also non-returnable unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Orders

We carefully prepare and package every order, but occasionally something may go wrong during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once we review the issue, we may offer a replacement, store credit, or refund, depending on the circumstances.

Please do not discard damaged products or packaging until your claim has been reviewed.

Exchanges

We do not currently offer direct exchanges. If you purchased an eligible unopened item and would like something different, please contact us regarding a return and place a new order for the desired item.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the refund is due to an error by Our Sensory Creations.

Order Cancellations

Since many of our products are handmade or prepared specifically for each order, we begin processing orders as quickly as possible.

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered production, been prepared, or shipped.

Subscription Boxes

Subscription box purchases that have already been prepared or shipped are non-refundable.

Canceling a subscription prevents future eligible renewals but does not automatically cancel or refund an order that has already been processed.

Please refer to our Subscription Policy for additional information regarding subscription cancellations and renewals.

Contact Us

Questions about a return, damaged product, or refund?

Our Sensory Creations
Website: oursensorycreations.com
Email: Stephanie@oursensorycreations.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Last updated: August 23, 2026