Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with Our Sensory Creations! We carefully prepare and package each order so your sensory goodies arrive ready for play.

Order Processing

Many of our products are handmade, packaged, or prepared to order.

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

During holidays, sales, new product launches, or periods of high order volume, processing times may be slightly longer.

Processing time is separate from shipping/transit time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order and available shipping options.

Free standard shipping is available on qualifying U.S. orders of $35 or more.

Any applicable minimum purchase amount is calculated after discounts and before taxes unless otherwise stated during a promotion.

Estimated Delivery

Once your order has been processed and shipped, estimated delivery time will depend on the shipping method and carrier selected for your order.

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed delivery dates.

Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times.

Order Tracking

When tracking is available, you will receive shipping confirmation containing tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if your order has not yet shipped, but address changes cannot be guaranteed once an order has entered the shipping process.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to have the order reshipped.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery timeframe, please contact the shipping carrier and Our Sensory Creations so the situation can be reviewed.

If tracking shows a package as delivered but you cannot locate it, please:

• Check around the delivery location, including porches, side doors, mail areas, and other secure locations.
• Check with household members or neighbors who may have accepted the package.
• Allow up to 48 hours, as some carriers may mark packages delivered shortly before the package actually arrives.
• Contact the shipping carrier regarding the delivery.

If you still cannot locate your package, please contact us with your order number and tracking information. We will assist with available carrier claim options when appropriate.

Damaged Packages

We take care when packaging orders, but damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• A description of the damage
• Clear photos of the damaged product
• Photos of the shipping packaging

Please keep the product and original packaging until the issue has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, store credit, or other appropriate resolution.

Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you received an incorrect product, contact us within 7 days of delivery with your order number and details about the issue.

We will review the order and work to correct verified fulfillment errors.

Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to retrieve the package from the carrier, we will contact you regarding available options.

Additional shipping charges may apply if you request that the package be shipped again.

Handmade & Made-to-Order Products

Some Our Sensory Creations products are handmade or prepared specifically for your order. These products may require additional preparation time before shipment.

If a product requires a longer processing time than our standard timeframe, we will make reasonable efforts to note this in the product listing.

Preorders

Products sold as preorders will include an estimated shipping or availability timeframe in the product description.

If your order contains both preorder and in-stock products, the entire order may be held until the preorder item is available unless otherwise stated.

U.S. Shipping

We currently ship to eligible addresses within the United States using the shipping methods available at checkout.

Certain products or destinations may have shipping restrictions.

International Shipping

International shipping may be offered to select destinations as those options become available.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and carrier delays.

Changes or Cancellations

Since we begin preparing orders as quickly as possible, please contact us immediately if you need to request a change or cancellation.

We cannot guarantee that an order can be changed or canceled after processing has begun.

Please see our Return & Refund Policy for additional information.

Contact Us

If you have questions about your order or shipment, please contact:

Our Sensory Creations
Website: oursensorycreations.com
Email: Stephanie@oursensorycreations.com 

Please include your order number when contacting us so we can assist you as quickly as possible.